Privacy Policy

1. Information We Collect

Contact Information

When you reach out to us or request our services, we collect basic contact details including name, email address, phone number, and company information to provide you with our services.

Project Information

During our collaboration, we collect project-related information including design preferences, business requirements, and feedback to deliver the best possible results.

Website Analytics

We use standard web analytics to understand how visitors interact with our website. This helps us improve our user experience and services.

2. How We Use Your Information

• Provide and deliver our web design and development services
• Communicate about your project progress and requirements
• Send project updates, invoices, and important business communications
• Improve our services based on your feedback and preferences
• Comply with legal obligations and business requirements in Singapore

3. Information Sharing

We Don't Sell Your Data

Light & Kaki Studio never sells, rents, or trades your personal information to third parties. Your trust is fundamental to our kaki relationship.

Service Providers

We may share information with trusted service providers who help us deliver our services, such as hosting providers, email services, or payment processors. These providers are contractually bound to protect your information.

Legal Requirements

We may disclose information when required by Singapore law or to protect our rights and safety, or that of our clients and the public.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• Secure data transmission using industry-standard encryption
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure backup and storage practices

5. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations:

• Active project data: Duration of project plus 2 years
• Financial records: 7 years as required by Singapore regulations
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Aggregated data only, retained for service improvement

6. Your Rights

As our valued kaki, you have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your data in a structured format
• Withdrawal: Withdraw consent for marketing communications at any time

7. Cookies & Website Analytics

Essential Cookies

Our website uses essential cookies to ensure proper functionality and security. These cannot be disabled without affecting site performance.

Analytics

We use web analytics to understand visitor behavior and improve our website. This data is anonymized and aggregated.

Your Choice

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

8. Third-Party Services

Our website and services may contain links to third-party websites or integrate with external services. We are not responsible for the privacy practices of these external services.

We encourage you to review the privacy policies of any third-party services you choose to use.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.